oro — Published by BCL. These terms govern your use of the oro mobile application. Please read them carefully before using the app.
oro draws on veterinary research for wellness and educational purposes. It is not a diagnostic tool — see a veterinarian for any health concern.
These Terms of Service (the "Terms") govern access to and use of the mobile application and all associated services operated under the brand "oro" (the "Service"), published by BCL, a société par actions simplifiée (SAS) incorporated under French law, registered with the Registre du Commerce et des Sociétés of Paris under 885116467, having its registered office at 200 rue de la Croix Nivert, 75015 Paris, France, represented by its Président in office ("BCL", "we", "us" or "our").
Use of the Service is subject to full and unconditional acceptance of these Terms and of the Privacy Policy. Acceptance is evidenced by download, access to, or use of the Service. These Terms constitute a legally binding contract between you and BCL. BCL may modify these Terms; substantive changes affecting your rights will be notified at least thirty (30) days before they take effect, and continued use thereafter constitutes acceptance.
oro is a daily emotional-wellness application for cats and dogs. It lets you take a photo of your pet, receive an AI-generated reading of your pet's mood, read affirmations aloud, and track wellness signals over time. The Service is provided for general wellness and educational purposes only. It is not veterinary care, medical advice, or a substitute for professional judgement.
Account creation and entering into a subscription are restricted to adults (eighteen (18) years and older) with full legal capacity to contract under French law. The Service is not directed to children. By using oro you confirm you meet this requirement and that the information you provide is accurate.
Registration is optional; you may use core features without an account. If you provide an email or create an account, you are responsible for the confidentiality of your credentials and for all activity under your account, and you undertake to inform BCL without delay of any unauthorised use. BCL may suspend or terminate an account in case of breach of these Terms or fraudulent, abusive or unlawful conduct.
You agree to use the Service lawfully and only as intended. You must not:
Mood readings and affirmations are generated automatically and provided on an "as is" basis. They are estimates informed by research on animal expression and may be inaccurate or incomplete. They reflect a wellness signal only, and are not statements of fact about your pet's health or behaviour.
oro is a wellness and educational tool. It does not diagnose, treat, cure, or prevent any illness, injury, pain, or behavioural condition in animals, and it does not create a veterinarian–client–patient relationship.
You retain ownership of the photos and information you submit ("Your Content"). You grant BCL a limited, worldwide, royalty-free licence to process Your Content solely to operate and improve the Service — for example, to generate your mood reading and affirmations. You represent that you have the right to submit Your Content and that it relates to an animal in your care. BCL does not use pet photos to build advertising profiles. Retention and processing of Your Content are described in the Privacy Policy.
The Service, its structure, source code, interfaces, graphics, algorithms, databases, the "oro" trademark, logo, affirmation library and all related content are the exclusive property of BCL or its licensors, protected by the French Intellectual Property Code and applicable international conventions. BCL grants you a personal, limited, non-exclusive, non-transferable and revocable licence to use the Service for personal purposes in accordance with these Terms. Any use exceeding this licence is prohibited.
oro is offered on a subscription basis, typically following a free trial. Subscriptions and payments are processed by Apple through the App Store and are subject to Apple's terms. Prices are shown in the app before purchase.
In accordance with Article L.221-18 of the French Consumer Code, a consumer normally has a fourteen (14) day withdrawal period. However, under Article L.221-28 13° of the French Consumer Code, by requesting immediate access to the digital Service you expressly acknowledge and agree that you waive your right of withdrawal upon commencement of performance. App Store purchases remain subject to Apple's refund process.
The Service is provided "as is" and "as available", without warranties of any kind other than the mandatory legal warranties applicable to consumers under French and EU law.
For consumer Users, these limitations do not apply where mandatory law prohibits them (in particular Articles L.212-1 et seq. of the French Consumer Code), in which case statutory liability applies.
Without prejudice to mandatory consumer protections, you undertake to defend, indemnify and hold harmless BCL, its directors, employees and subcontractors from any third-party claim arising out of your breach of these Terms, your misuse of the Service, Your Content, or your violation of any law or third-party right.
You may terminate your account at any time via the Service settings or in writing to the contact address below; termination takes effect at the end of the current period, with no pro-rata refund unless mandatory law provides otherwise. BCL may suspend or terminate access, without prior notice or compensation, in case of breach of these Terms, fraudulent or abusive conduct, non-payment, or any legitimate reason relating to the protection of the Service or its users. Provisions that by their nature should survive termination will do so.
Processing of your personal data is governed by the Privacy Policy, which is an integral part of these Terms.
BCL may modify the Service or these Terms to reflect changes in the product, the law, or its practices. Material changes will be notified through the app or by other reasonable means. Continued use after changes take effect constitutes acceptance.
BCL shall not be liable for any failure to perform arising from a force majeure event within the meaning of Article 1218 of the French Civil Code, including third-party supplier failure, telecommunications or infrastructure failure, cyberattack, or decision of a public authority.
You may not assign these Terms without BCL's prior written consent; BCL may freely assign them in connection with a merger, acquisition or transfer of assets, provided this does not adversely affect the consumer User's rights. If any provision is found unenforceable, the remaining provisions stay in full effect.
These Terms are governed by French law, excluding its conflict-of-laws rules. In the event of a dispute you undertake to contact BCL beforehand to seek an amicable solution; failing resolution within sixty (60) days, disputes shall be brought before the competent French courts. In accordance with Article L.612-1 of the French Consumer Code, consumer Users may use a consumer mediator free of charge, and the European Commission's online dispute-resolution platform is available at ec.europa.eu/consumers/odr. These provisions do not prejudice mandatory rules more favourable to the consumer in their country of residence.
In accordance with Article 6-III of the LCEN:
Publisher: BCL, SAS au capital de [CAPITAL] €. Registered office: 200 rue de la Croix Nivert, 75015 Paris, France. RCS Paris [SIREN] / VAT FR [VAT]. Publication director: [NAME OF PRÉSIDENT]. Contact: sean@oro-ai.co. The app is distributed via the Apple App Store.
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